Rant against YAT: Good Policy

[raptor]

I noticed that the Moderator removed the midnight posts about YAT where the poster decided to act as witness, prosecuter, judge, jury, and hangman. I agree with the action completely. A similar thread more than ran its course a while back and I made a couple of negative comments towards the poster because there is no way to know if the comments are true, false, or out of context. Only the poster knows. When I received a WTF PM from the initiator of that original YAT thread, I didn't dignify it with a response We the other members can't tell if there is a grudge behind the scenes. I urge people to be more responsible in this regard.

[TJLong]

I understand the need to be cautious here, but I for one, want to know when there is public domain information available such as the newspaper article that was listed.
I would hope there is a way to resolve this matter to eveyone's satisfaction without "hiding" valid news.

[DrRalph]

The original post in question contained a rant against Yellow Air Taxi and a link to this article: FAA proposes fines against Spirit and air taxi service - South Florida Business Journal (http://southflorida.bizjournals.com/southflorida/stories/2010/07/19/daily19.html#ixzz0uVb2cUGN) .

We deleted the thread and forwarded it to YAT, they are aware of the situation. They are asking the aggrieved party to PM Beth at Yellow Air, they are anxious to address the situation.

We are posting the link to the newspaper article, as it is indeed public domain. And you are correct, it's a delicate balancing act when a post like this comes up. We have posted the link, hopefully the parties involved can handle this behind the scenes.

[raptor]

My purpose is to urge posters to be more moderate and keep out the hyperbole, not to censor. I admit that I can rant with the best of them. Again, we have no way to know if they are telling the truth, the whole truth, and nothing but the truth.

[Bimini Island Air]

I dont know what rant was being talked about but it must have been harsh if it was removed. I will tell you that this wont be the first nor the last time that an airline will get a fine. Sometimes fines are issued by the Federal Aviation Administration for stupid little things. Spirit Airlines fine was due to a faulty sensor on an Airbus aircraft. Instead of giving Airbus the fine, they give it to Spirit Airlines.
Yellow's fine was simply the fact that they were operating too many flights. You see, when you are a Part 135 on-demand operator, you are only allowed to fly 4 times a week to a destination. Every airline in the world that operates as a 135 does more than the allowed 4 times a week. Some airlines get caught, some dont. What sucks is that Yellow gets fined, meanwhile, the others like Lynx/Florida Coastal, Airborne, Twin Air, that obviously have two flights a day five, six, seven days a week, dont get fined. Too many flights has nothing to do maintenance/operational wise (since the FAA is getting technical in the article). Just cut Yellow a break, we are all a family, whether we compete against eachother or not.

[Bimini Island Air]

the poster decided to act as witness, prosecuter, judge, jury, and hangman

Wow. I can say that sometimes people will go off on us just because we wont waive a bag fee, let them take the dog for free, give them a free ticket for being delayed 10 minutes, etc. etc. I am not calling every passenger a lier, but sometimes you can't really believe what people say. When they don't get there way, they make up huge lies about the airlines. I speak from experience. I have many hats at BIA. Sometimes I will be at the airport and I witness something that happens and upsets the passenger. A week later, they will call the office (and I answer), and they will tell ME the whole story and ask for compensation. Meanwhile, they dont realize that I was present when it all went down, and the story they told me over the phone was NOTHING like what really happened!!!


To tell you the truth, this witness, prosecuter, judge, jury, and hangman probably just missed the ferry to Green Turtle because of a delay and now wants a FULL refund after they have already flown roundtrip!!! Trust me, I have seen chargebacks come through for reasons like that. My point is, airlines can't make everyone happy (eventhough we try), some will talk smack, and others will just forget what happened and never fly us again. In the words of an old co-worker, "this too shall pass".

Best Wishes Yellow.

[raptor]

I rest my case. That is exactly my read on the first rant against YAT.

[Beth at Yellow Air Taxi]

Sorry I stepped away from the Forum for a few days!!

You are correct that the rant was full of inaccuracies and strangely made up stuff.

In fact, it had so many that I knew it would take some time and thought for me to address them all. I came back an hour later to cut down one serious charge to discover that the Moderator had removed the rant.

I am always willing to discuss actual events, because as Edgar knows, everything at Yellow Air Taxi is my fault.

I am very thankful, however, that dissecting maliciously creative suppositions was not required this time around.

Thank you, again.

Beth

[tilloo]

I did not see the rant, but can tell you first hand about lack of response from YAT. Two years ago they canceled our flight via email the day before the flight with no explanation. They woud not return any calls or emails.

We managed to find other transportation at the last minute, which of course was much more expensive due to short notice. I attemped to contact YAT to get a refund to no avail. So I sent American Express the email from YAT canceling our flight in order to get the charges reversed.
After 3 months American Express refunded the charge. It took that long because Yellow Air NEVER responded to American Express. I find it amazing that they are still in business.:mad:

[yellowfin]

I cannot believe you can complain about something that happened 2 years ago? :eek:

[AbacoPeach]

The purpose of this thread is NOT a free-for-all against YAT. If you have had problems with a business or businesses in Abaco, you are free to state them in the Rant forum. However, please keep your complaint factual, reasonable, responsible and current.

[MEM_Gal]

Understand. I want to let everyone know that Dr. Ralph advise me that Beth is anxious to resolve. I wish this was true because I spent the last two days calling, no answer. I have not recieved any PM from Yellow Air Taxi as stated in a previous thread. I have seeked a new way of resolving this matter. Thanks for your input. Tiillo I guess I am in your shoes now.

[trubahamian]

Understand. I want to let everyone know that Dr. Ralph advise me that Beth is anxious to resolve. I wish this was true because I spent the last two days calling, no answer. I have not recieved any PM from Yellow Air Taxi as stated in a previous thread. I have seeked a new way of resolving this matter. Thanks for your input. Tiillo I guess I am in your shoes now.

Sorry to hear of your poor experience and I hope it works out. I have used YAT on many ocassions since they started their FLL to MHH service and have always,"albeit a few minor delays waiting for late passengers" had good experiences and will use them in the future wen my schedule works with their's.;)

[TJLong]

Can you share what methods are available for resolving the matter when you can't get a response?

[tilloo]

I cannot believe you can complain about something that happened 2 years ago? :eek:

Yellowfin, not really complaining, just explaining about the POOR experience that I had with Yellow Air. Sort of a heads-up to others of the potential difficulty in dealing with YAT. Had I known more about them at the time, I would not have considered using them for transportation services.

[MEM_Gal]

if american express is saying that in chargeback rersponce, i decided to leave my ticket open for one year, that is what american express is going with. i did it once, it got reversed. i did it again, waiting to see. the rest i can not share right now. i know people are saying that i am making this up and its not factual but i have found many complaints all the same. atleast now i know im not the only one. just this month they stranded 15 people. read it for yourself http://www.trustlink.org/BusinessProfile.aspx?ID=206062311 , and http://coconuttelegraph.net/forums/showthread.php?t=9269
the list goes on. if you had a good experience you are really lucky. you would be surprised when you search in google yellow air taxi complaints or yellow air taxi bad review.

[gazeboman]

Every small and large carrier will have complaints. They are recorded in the various electronic mediums and do not "go away". Very few people speak of the good experiences so if you search, all you will find are the complaints. I am among the very many people that fly YAT regularly and after 5 or 6 years have not had one bad experience. We've been thru this scenario on this board a few times. It's the percentage of happy customers that makes a small commuter stay in business.

[MEM_Gal]

after months of contacting yat and never recieving a responce, i am happy to say that today, only 30 minutes ago, i recieved a pm from yat regarding my refund. with my deepest regret, at this time, i am not accepting an apology nor hopes for a refund. when i tried to be nice about my problem, i was ignored. now i will continue down my path and let AX handle the situation. yat, thank you for sending me a message, but it was just too late. i thank you for finally responding to this matter only because i made it public on this forum. it is a shame that i have to go public to get atleast a responce, a hello, a something, versus voicemail after voicemail and many many unreturned calls. this is not the way you treat the ones who make your company fly. without customers you dont have an airline. good luck

[Beth at Yellow Air Taxi]

Whew! So much for good intentions!

I briefly saw this morning that MEM_Gal was waiting for a PM from me - while I have been waiting for a PM from her (since I did not know her alias or name)!

After that:

Two of our kids woke up sick
Our phone and internet service went down briefly at the office
Ana was not able to come in to reservations
Our TCB agent Coral was sick and so I had no agent in TCB for our flights today

So we had a lot of confusion in Treasure Cay today, I got slammed on the phones, and 8 out of 11 flights left early or on time today.

Now that the day has died down a bit, and the kids seem fine, I have PMed MEM_gal and TLong asking for information so that I can track down their requests. I will answer them both.

Like every day, we look forward to tomorrow as another opportunity to do an even better job flying our passengers in a safe and friendly manner!!

Beth

[DrRalph]

after months of contacting YAT and never recieving a responce, i am happy to say that today, only 30 minutes ago, i recieved a pm from yat regarding my refund. with my deepest regret, at this time, i am not accepting an apology nor hopes for a refund. when i tried to be nice about my problem, i was ignored. now i will continue down my path and let AX handle the situation. yat, thank you for sending me a message, but it was just too late. i thank you for finally responding to this matter only because i made it public on this forum. it is a shame that i have to go public to get atleast a responce, a hello, a something, versus voicemail after voicemail and many many unreturned calls. this is not the way you treat the ones who make your company fly. without customers you dont have an airline. good luck

Mem Gal, you asked for a response, and you received it, with, in your words "deepest regrets". YAT apparently is trying to address your issues. You say you are happy to receive a response, we suggest you work with YAT. They have stepped up and acknowledged the problem, which was your main complaint. The people at YAT are humans, just like you, they have their problems as does any small business. You have an opportunity here; we suggest you take advantage of it. This has been stressful for the Forum and all parties concerned, you have voiced your complaint, you received a response, we are thus closing this thread.